COVID-19 UPDATE FROM FIAT UK
We wanted to take this opportunity to update you, our valued customer, on our actions during this unique and challenging period. Our number one priority is always the safety and well-being of both our customers and employees.
So far we have managed to keep our business running thanks to the dedication and determination of our staff, retailers and suppliers who have worked hard to ensure our customers can still rely upon us for sales and service support.
However, due to the latest Government advice, a number of our retailers have elected to reduce the services that they offer.
Whilst the large majority of retailers have kept service departments open, so that we can help our communities to stay mobile during this difficult time, a number have closed. Likewise, whilst showrooms are closed, a number of retailers are operating remotely and are able to support you with new vehicle enquiries.
If you are due to take delivery of a new vehicle your local retailer will be in contact to discuss available options.
As the situation changes by the hour, the best way to understand the services which your local retailer is offering is either by phoning them, via the number found on the Retailer Locator or by submitting a request and our national contact centre will handle your enquiry.
We will of course continue to support our customers as best we can in the weeks ahead.
Should you require assistance or guidance, our customer care team are available between the hours of 09:00-18:00 Monday to Friday and from 08:00-17:00 on Saturdays on the following number: 00800 3428 0000
From everyone at Fiat thank you for your continued support and we look forward to seeing you again soon.